World-Class Customer Support
Get the help you need, when you need it. Our dedicated support team is available 24/7 to ensure your business runs smoothly.
Choose Your Support Channel
Multiple ways to get help. Pick what works best for you.
From Issue to Resolution
Submit Request
Describe your issue via chat, email, or phone
⏱️ 2 minsTriage & Assign
Your ticket is categorized and assigned to the right expert
⏱️ 5 minsInvestigate & Resolve
Our team digs in and provides a solution
⏱️ 30-60 minsFeedback & Close
Confirm resolution and share your feedback
⏱️ 2 minsMost Asked Support Questions
We pride ourselves on fast response times:
- 💬 Live Chat: Immediate response (under 1 minute)
- 📧 Email: Within 2 hours during business hours
- 📞 Phone: Immediate connection during support hours
- 💬 WhatsApp: Under 5 minutes
For critical issues, we offer priority support with guaranteed response times.
We offer support across multiple time zones:
- 🌍 Live Chat: 24/7/365
- 📧 Email Support: Mon-Fri, 9 AM – 9 PM IST
- 📞 Phone Support: Mon-Fri, 9 AM – 6 PM IST
- 💬 WhatsApp: 24/7/365
- 🎥 Video Call: By appointment (any time zone)
Emergency support is available 24/7 for critical business issues.
Yes! Enterprise customers receive:
- ⭐ Dedicated account manager
- ⭐ Priority ticket routing
- ⭐ Guaranteed 1-hour response time
- ⭐ Monthly success reviews
- ⭐ Custom training sessions
- ⭐ Early access to new features
Contact our sales team to learn more about enterprise plans.
Absolutely! We have a comprehensive knowledge base with:
- 📚 200+ help articles and guides
- 🎥 50+ video tutorials
- 📄 Step-by-step documentation
- 💡 Best practice guides
- 🔄 Regular webinars and workshops
Access our knowledge base anytime at help.mehierp.com
Our support team speaks multiple languages:
- 🇬🇧 English (24/7)
- 🇮🇳 Hindi (24/7)
- 🇮🇳 Marathi (Business hours)
- 🇮🇳 Gujarati (Business hours)
- 🇮🇳 Tamil (Business hours)
Additional language support available upon request.
Yes! You can track your tickets through:
- 📧 Email notifications with status updates
- 💬 Live chat history in your dashboard
- 📊 Support portal with ticket tracking
- 📱 Mobile app notifications
You'll receive real-time updates at every stage of the resolution process.
We're Listening
Have a question or need help? Reach out to us and we'll get back to you quickly.
Visit Us
Mehi ERP, Mumbai, Maharashtra, India
Call Us
Email Us
Support Hours
24/7 Live Chat | Mon-Fri 9-6 Phone
Your Success is Our Priority
Join 500+ businesses that trust us for reliable, responsive support.